The reception staff have the difficult job of arranging the day so that as many patients as possible are seen. They organise the appointment system and try to make everything run smoothly. Please try not to be rude or impatient – it is likely that they are only following instructions from doctors.
As part of the ‘NHS Zero Tolerance Campaign’ we will not accept violence, intimidation or aggression against GPs and practice staff. Offending patients will be removed from the list and the Health Authority informed of the reasons.