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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulations 2018 (GDPR) and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the reception supervisors. No information will be released without the patient consent unless we are legally obliged to do so.

We have a number of GDPR notices providing further detail (please see links below)

Privacy Notice for Direct Care, Privacy Notice Emergencies,Privacy Notice Care Quality Commission, Notice Public Health, Privacy Notice for Payments, Privacy Notice NHS Digital, Privacy Notice Safeguarding, Privacy Notice for Summary Care Record

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Chaperone Policy

Woodingdean Medical Centre is committed to provide a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

This chaperone policy adheres to local and national guidance and policy – e.g. “NCGST Guidance on the Role and Effective Use of chaperones in Primary & Community care settings”.

This chaperone policy is advertised through notices in the waiting room and the practice website.

Patients are encouraged to ask for a chaperone if required at the time of booking their appointment wherever possible.

All staff are aware of, and have received appropriate information in relation to this chaperoning policy.

All formal chaperones understand their roles and responsibilities and are competent to perform that role.

Checklist for Consultations Involving Intimate Examinations.

  1. Establish there is a genuine need for an intimate examination and discuss this with the patient.
  2. Explain to the patient why an examination is necessary and give the patient an opportunity to ask questions.
  3. Offer a chaperone or invite the patient to have a family member/friend present. If the patient does not want a chaperone, record that the offer was made and declined in the patients record.
  4. Obtain the patients consent before the examination and be prepared to discontinue the examination at any stage at the patient’s request.
  5. Record that permission has been obtained in the patient’s record.
  6. Once chaperone has entered the room give the patient privacy to undress and dress. Use curtains where possible to maintain dignity.
  7. Explain what you are doing at each stage of the examination, the outcome when it is complete and what you propose to do next. Keep discussion relevant and avoid personal comments.
  8. If a chaperone has been present record that fact and the identity of the chaperone in the patient’s records.
  9. Record any other relevant issues or concerns immediately following the consultation.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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